Frequently asked questions

Our most common FAQ....If you don’t find the answer you’re looking for here, please email us at bonjour@ladybpaperie.com

Invitations & Cards/How it works

Can I see a preview of my Invitation with my wording and color change before placing an order?

It takes time for our design team to typeset and personalise each of our products, so we can only change the text and colors after your order has been placed. When we personalize your text and design, we make sure the spacing looks good and the colors match your request.

Can I change the sizes of any card, invites and other items?

We understand that you may have a specific size in mind for your stationery. You have the option to change the size of any item for an additional fee of $20 per item.

How do I change the wording on a design?

The wording provided on each design is just an example. You can customise it to say whatever you like. We’ll make sure it looks great!

Do you make other matching accessories such as signs or labels?

Of course! Once you’ve chosen your design, we can create many other items to match including place cards, mass booklets, table numbers and menus, program fans, seating charts etc. Please contact us for more info and we’ll work with you to get it right.

Can I change the font on a design?

We welcome your personal touch. You can change the font on any design for a fee $20 AUD. Click here to see our available fonts.

Can I change the colour of the stationery? Can you match a specific colour I give you?

Yes, you have the option to change the colour for free. We will work with you to match your ideal colours. Click here to select your custom colour from the colour chart. If you have any colour palettes or images that inspire you, please email them to bonjour@ladybpaperie.com and we will do our best to match them.

Can I use your wedding designs for a baby shower design?

Yes, you can use any of the designs for any occasion. We have had clients use our designs for 21st Birthday Parties, Kitchen Teas and Engagement Parties to name a few.

Can you modify the design for me?

Yes, we are able to make some modifications to existing designs. Please let us know what you would like to do, and we’ll do our best to accommodate you.

What should I look for when I receive my PDF proof?

  • Double check all names, professional titles, addresses, dates, phone numbers, email/web addresses, spelling and punctuation. 
  • Make sure you have included all relevant information. 
  • Does your proof include all the stationery items you ordered. 
  • Are the fonts, alignment and spacing correct. 
  • Any design or motifs missing.
Once you have approved your PDF proof you are responsible for the design and text elements. Lady B Paperie will not be held responsible for the cost of reprinting due to the any errors you have approved nor will a refund be issued.

Can you proofread my text?

If we catch a typo, we’ll contact you, but for best results please double check your order to make sure spelling is 100% correct. We’re happy to offer you a text change during your 2 free rounds of revisions, but any additional rounds are subject to a $20 AUD fee.

File Format

What is a PDF file? 

We will send your ready-to-print proof in a PDF file. A PDF file is in a "Portable Document Format" that can easily be read on any computer, PC or Mac, by Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, just click here to download it for free and to read more about PDF file formats.

Printing

How does the DIY Printing Work?

DIY Printable is a simple and affordable option. You can print your own designs, or have a local print shop print these for you. If your desktop printer is capable of printing colour photos, then you can print your items at home with beautiful results. Just make sure that your printer is set to the highest quality mode and the correct paper size. Note: In some cases, the colours you see on your computer screen may look different once they are printed out.

What kind of desktop printer do I use? 

A photo ink-jet printer or colour laser printer will work best. If you like the quality of the printouts and your printer can handle the paper you like, home printing may be a good option for you. Make sure the printing quality is set to the highest possible mode and that you change the settings to the correct paper type.

Why does the printed colour not match the colour on screen? How do I fix this? 

It is nearly impossible to replicate in a printout exactly what you see on your screen. If there is a big discrepancy, one reason could be that your monitor might not be calibrated, and/or your paper might not be inkjet/laser compatible.

Using the printer setting and ink suggested by the printer manufacturer often provides the best result. If there is no "proper" setting for the paper you have chosen, you will need to experiment with the printing controls and adjust brightness/darkness, saturation, or colour balance individually. The colour of your paper may also affect the appearance on your ink.

Payment and Store policies

How does the payment process work?

Once you have accepted your quote. We will email you an invoice with payment details. Our preferred payment method is by direct deposit or paypal. Will will also send you an order form to collect all of your details. We like to deal with our customers one on one and find that an order form is the most efficient way of collecting your information with little margin for error. 

What is your Cancellation/Refund and Exchange Policy with Read-to-print (PDF) files?

Once we start working on your order, we are not able to offer refunds. If you contact us within 24 hours of completing your oder form and we haven’t yet started production, we’ll cancel your project and issue a full refund. Just email us directly with “CANCELLATION” in the subject line.

What is your Refund and Exchange Policy with printed orders?

Orders canceled anytime before proof approval will be processed for a $100 cancellation fee. Just email us directly with “CANCELLATION” in the subject line. Once your final order has been approved there are no cancellations or refunds. If Lady B Paperie makes a design or printing mistake please contact us by email and we will correct this as quickly as possible.

What is your Privacy Policy?

We respect your privacy, and we do not sell or share your email address or personal information with other companies. You may receive newsletters and special discounts from us if you entered your email for our updates.